Refund and Return Policy FAQ
1. What is your refund and return policy? Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
2. Can I return a digital product? Digital products are non-returnable and non-refundable once downloaded or accessed. Please ensure that the product meets your needs before making a purchase.
3. What if I haven’t downloaded the product yet? If you haven’t downloaded or accessed the product, you may be eligible for a refund within the 30-day window. Please contact us with your receipt or proof of purchase.
4. Are there any products that cannot be returned? Yes, the following items are non-returnable:
- Downloadable software products
- Gift cards
- Certain health and personal care items
5. How do I request a refund? To request a refund, please contact us at [contact@cloud4future.com]. Provide your order number and proof of purchase, and we will assist you further.
6. How will I receive my refund? If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. Please allow several days for this to appear on your account.
7. What if I haven’t received my refund? If you haven’t received your refund yet:
- First, check your bank account.
- Then, contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. Processing times can vary.
If you’ve done all of this and still haven’t received your refund, please contact us at [contact@cloud4future.com].
8. Can I get a refund for a sale item? Only regular-priced items are eligible for refunds. Sale items are non-refundable.
9. Can I exchange a digital product? Exchanges are generally not applicable for digital products. However, if you receive a defective or corrupted file, please contact us at [contact@cloud4future.com] for assistance.
10. What if my purchase was a gift? If the product was marked as a gift and sent directly to you, you’ll receive a gift credit for the value of your return. If the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
11. Need further assistance? For any questions or issues related to refunds and returns, please contact us at [contact?@cloud4future.com]. We’re here to help!